I’ve been hearing a lot of talk lately about the “user experience” or UX.
UX is a techy term that refers broadly to how a customer uses a product, including both how the product operates and hundreds of other factors that can enhance – or conversely, can detract from – how a customer perceives and experiences a product.
In SourceSecurity.com’s world of digital publishing, an optimum user experience is the Holy Grail. How a user experiences digital media, how smoothly, how intuitively, is critical to success. Companies like Apple have elevated and expanded the concept of UX to include both how a product works and what it looks like, how it feels, even the packaging and the store where it is bought.
But I wonder how well we in the physical security market are embracing the idea of UX.
Physical security and user experience
When it comes to...
