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Building human relationships in an automated customer service world

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How do you provide unparalleled, personalised customer service and support in a high-tech, self-service world? This blue ribbon is achievable by fusing the human component of superb customer care with user-friendly, cutting-edge solutions that are available around the clock.

Technology has made it possible for customers to get assistance at their convenience, with no need to be concerned with business hours or time zone differences. Automated operators and sophisticated websites can increase...


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