In today’s world, businesses face a growing threat landscape. Looking back on just the past few months, there have been increased incidents of workplace violence (the recent New York city hospital shooting), terrorist activities (London Bridge attack, Manchester attack), and cyberattacks (Petya and WannaCry). While critical events have become more frequent, more complex, and costly to businesses, organisations’ emergency communications systems, plans and processes have remained surprisingly siloed and constrained by an inability to holistically manage the lifecycle of a critical event—from assessment, to communication, to analysis.
The reality is that organisations today find themselves tasked with maintaining multiple, separate emergency, security, and IT command centres that each require 24x7 availability and utilise a different set of siloed tools and processes to monitor and triage threats.